A 1–Hour Response Guarantee
We offer a 60–minute response guarantee for each support ticket or e–mail that you send to our client support staff. We’ll quickly answer all the standard queries and forward the case to our system administrators if any further assistance is required. If you order our Optional Managed Services package, we will perform any of the included tasks at a time that has been agreed upon upfront.
A Top–Notch Technical Support Service
- We will be available to you 24x7x365 to answer any inquiries that you may have connected with our Website Control Panel and any of the apps that we have pre–installed for your convenience on the dedicated hosting server. In case you also require help tackling server admin tasks, you can resort to our Optional Managed Services package, which includes backup storage space, weekly Operating System updates, server monitoring and restarting procedures, as well as problem troubleshooting and software installation procedures.
An Easy–to–Navigate Help Section
Our Website Control Panel has been pre–installed for each Linux dedicated servers hosting package. Among its functionalities is a very useful integrated knowledge base that will guide you step by step on everything that you can do. Most of the educational articles have video versions that demonstrate all the actions that you can perform in a highly illustrative manner. You will find all the how–to articles and the video tutorials in the top right corner of each section of the hosting Website Control Panel.