Despite the fact that this is not the most importantfactor in order to recognize a trustworthy cloud website hosting company from a bad one or a reseller from an actual provider, being able to call and consult with a live person is an indicator that you are not working with a one-person company and that you will be able to reach somebody whenever you're in need of help. The phone support for hosting services may range from common to expert, so the issues which can be resolved with a call differ depending on the company. Generally, these matters are simpler and include billing or first level tech issues because more complex matters generally need a support ticket where both you and the sysadmins can follow what is going on with a particular situation. Nonetheless, being able to phone call your supplier will save you lots of time and efforts for the countless small issues that may eventually appear when you manage your web hosting account.