In case you’ve got a website, a problem could always crop up and it doesn’t necessarily have to be connected to the web hosting service. For instance, something can go wrong when you update an Internet application or some crucial data could be modified or erased accidentally. No matter what the nature of the problem is, you’ll need to get in touch with the customer service team and ask them to recover a backup or to assist you in troubleshooting the problem that you’re confronting. How fast they will do that will predetermine how much time your websites will be offline. For given websites like social networking websites or online shops, a lengthened outage interval too often equals lost visitors and cash. Because of this, it is of prime importance that you use the services of a web hosting company that offers not only a good client care service, but also a prompt one.