One-Hour Response Guarantee
Would you like to know more about the 1-hour response time guarantee and how you can take advantage of it in your capacity as customer?
In case you’ve got a website, a problem could always crop up and it doesn’t necessarily have to be connected to the web hosting service. For instance, something can go wrong when you update an Internet application or some crucial data could be modified or erased accidentally. No matter what the nature of the problem is, you’ll need to get in touch with the customer service team and ask them to recover a backup or to assist you in troubleshooting the problem that you’re confronting. How fast they will do that will predetermine how much time your websites will be offline. For given websites like social networking websites or online shops, a lengthened outage interval too often equals lost visitors and cash. Because of this, it is of prime importance that you use the services of a web hosting company that offers not only a good client care service, but also a prompt one.
One-Hour Response Guarantee in Cloud Website Hosting
With a cloud website hosting
from us, you can just forget about waiting for hours on end, or even one whole day, to obtain a response to a tech support ticket or an e-mail. Regardless of when you touch base with us, we will reply to you within maximum one hour with any pre-sales or technical inquiries that you might have. In reality, our real reaction time rarely surpasses 20-30 minutes. Since we are at your service 24/7, you’ll always obtain help in a well-timed manner and we know precisely how vital this is in the online world. Shortly after you contact us, we’ll answer your queries. In case you bump into any technical issue, we will rectify it for you, or we’ll supply you with all the necessary information if there is something that you have to do yourself.