When your hosting company offers live chat support, you are able to talk with a representative in real-time and learn helpful info or get a problem resolved promptly. The key advantage of using chat compared to calling to consult with a live person is that you'll need just a computer with access to the web, so you won't pay any rates if you are in a different state or country. What's more, it is easier to copy and paste info such as domain names, usernames or error messages i.e. details which are sometimes difficult to provide to the other side on the phone. The real-time chat is also a considerably quicker way to contact your hosting company's support team as compared to using a ticketing system. Last, but not least, if some issue requires a little more time to be resolved, you can do something else while you wait for assistance on the live chat, so you won't lose time - something that is impossible if you're on the phone.