When your hosting company offers live chat support, you are able to talk with a representative in real-time and learn helpful info or get a problem resolved promptly. The key advantage of using chat compared to calling to consult with a live person is that you'll need just a computer with access to the web, so you won't pay any rates if you are in a different state or country. What's more, it is easier to copy and paste info such as domain names, usernames or error messages i.e. details which are sometimes difficult to provide to the other side on the phone. The real-time chat is also a considerably quicker way to contact your hosting company's support team as compared to using a ticketing system. Last, but not least, if some issue requires a little more time to be resolved, you can do something else while you wait for assistance on the live chat, so you won't lose time - something that is impossible if you're on the phone.
Live Chat Support in Cloud Website Hosting
As we believe that many situations are easily resolved when you speak with a live person, we supply a live chat service for all of our potential and active customers. Our chat is accessible every day and our support agents will assist you with a variety of questions and problems. In case you are not our customer yet, you'll be able to find out more about our cloud website hosting plans and the web hosting environment in general so that you can be certain that your websites will operate properly on our servers. In case you already have an account and you have some questions or you encounter any kind of troubles with some of our solutions, you will be able to join us on the live chat and we can supply you with the needed details or assist you to troubleshoot the issue. You will have to open a trouble ticket for some issues that require longer time or the help of a sysadmin, but for a lot of basic problems you'll receive help on the spot.