In case you’ve ordered a hosting plan and you have certain questions regarding a specific function/feature, or if you have faced some predicament and you need support, you should be able to contact the respective client care staff. All web hosts deploy a ticketing system no matter if they offer other means of contacting them along with it or not, as the easiest way to handle a problem most often is to send a ticket. This type of communication renders the replies exchanged by both sides simple to track and enables the technical support staff representatives to escalate the situation in the event that, for example, a system administrator needs to get involved. Typically, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which goes to say that you have to have no less than 2 different accounts to touch base with the customer support team and to actually manage the hosting space. Constantly logging in and out of different accounts could be a burden, not to mention the fact that it takes quite a lot of time for the majority of hosting companies to respond to the tickets themselves.