Integrated Ticketing System
What's an integrated ticketing system and what are the advantages of employing one? How does it differ from other kinds of customer support?
In case you’ve ordered a hosting plan and you have certain questions regarding a specific function/feature, or if you have faced some predicament and you need support, you should be able to contact the respective client care staff. All web hosts deploy a ticketing system no matter if they offer other means of contacting them along with it or not, as the easiest way to handle a problem most often is to send a ticket. This type of communication renders the replies exchanged by both sides simple to track and enables the technical support staff representatives to escalate the situation in the event that, for example, a system administrator needs to get involved. Typically, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which goes to say that you have to have no less than 2 different accounts to touch base with the customer support team and to actually manage the hosting space. Constantly logging in and out of different accounts could be a burden, not to mention the fact that it takes quite a lot of time for the majority of hosting companies to respond to the tickets themselves.
Integrated Ticketing System in Cloud Website Hosting
Our Linux cloud website hosting packages
come with an integrated ticketing system, which is included in our custom-created Hepsia hosting Control Panel. In stark contrast to other comparable tools, Hepsia will enable you to manage everything connected with the web hosting service itself in one location – invoices, files, emails, tickets, etc., eliminating the necessity to go through different systems. In the event that you’ve got any pre-sales or technical questions or any difficulties, you can post a ticket with just a couple of clicks of the mouse without the need to log out of your hosting Control Panel. In the meantime, you can choose a category and our system will offer you a number of informational articles, which will give you additional information and which may help you resolve any given problem even before you actually post a ticket. We guarantee a response time of no more than sixty minutes, even if it’s a weekend or a public holiday.