The presence of the customer and tech support that a cloud website hosting company offers will tell you a lot for the services that they provide as well. In the event that you can use only email messages and tickets, you have most likely come across some reseller and not the web hosting supplier. When this is the case, you'll probably have to wait for several days in order to get an issue resolved since your reseller may not be checking their communication on a regular basis or they may have to get hold of the actual web hosting company for further help. When the supplier provides you with different means of communication with fast response time available anytime, they are almost certainly the top provider, not just a reseller. Therefore you will benefit from prompt assistance and high quality support since they'll have immediate access to the servers where your account will be created. Regardless of the problem - sales or technical, it's generally better to communicate with your hosting company directly using your favourite way of communication.
24/7 Customer Support in Cloud Website Hosting
The customer and technical support services for all our cloud website hosting packages are round-the-clock, so you can forget all about waiting for a couple of days so as to get assistance. If you are not our client yet, you can give us a call, chat with a representative or send an email message. If you currently have an account, you can open a support ticket in addition to the other three methods of communication. You can pick the most appropriate way to contact us based on where you are or the equipment you're using. We can assist you for almost any webhosting-related question that you may have or problem that you may experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you can open a ticket, but even then the maximum response time will never exceed one hour.